VAT invoicing

CloudQube is for businesses, so before your first payment we ask for your company name, billing address and VAT number. Prices are shown excluding VAT, and every charge gets a VAT-compliant invoice. A one-off purchase, such as a domain registration, is invoiced as soon as the payment succeeds. Each monthly plan charge is invoiced when it’s paid, and so is the prorated charge when you add an add-on partway through the month.

We email every invoice to you, and you can also find them on the Billing page.

What VAT regime applies

We pick the regime automatically from your billing country and VAT number:

Your situation	Regime	What you see on the invoice
Business in the Netherlands	Domestic NL VAT	NL VAT line at the standard rate (21%)
Business in another EU country whose VAT number checks out in VIES	Reverse charge	No VAT line, with a reverse-charge notice
Business in another EU country whose VAT number doesn’t check out in VIES	Domestic NL VAT	NL VAT line at the standard rate (21%)
Business outside the EU	Export	No VAT line

If your VAT number changes, update it in your account settings before your next invoice. Updating it doesn’t re-issue past invoices, but where needed we issue a credit note and a corrected invoice.

Caution

Reverse charge needs a valid EU VAT number. We check it against VIES when we issue each invoice, using a result that’s at most a day old. If VIES says the number is invalid, or can’t be reached, the invoice is issued with VAT and you can reclaim it through your own tax authority. If a number that used to pass stops passing, we email you so you can fix it.

What is on every invoice

• Your billing details (company name, address, country and VAT number).
• Our billing details (legal name, address, NL VAT number and KvK number).
• A unique sequential invoice number.
• The date.
• One line per charge: description, quantity, unit price, line total.
• The VAT regime applied and the calculated VAT line if any.
• The total in euros.
• Payment status (paid, refunded, etc.).

Refunds and credit notes

Issued invoices can’t legally be deleted or changed, so we never do either. If a charge is refunded, we issue a credit note that references the original invoice number and cancels out the original amount, and both documents stay on file.

Where to find them

Every invoice is emailed to your billing address when it’s issued. The Billing page (in the menu under your avatar) keeps the full history, and you can download each invoice as a PDF from there. The account data download under Account → Data & privacy also includes your invoice records.

Retention

Invoices are retained for 10 years per Dutch tax law. You can download them at any point.